Student Complaint Procedures

In compliance with state regulations and with the U.S. Department of Education, South Piedmont Community College desires to resolve student complaints in a fair, timely and effective manner.  Students who desire to resolve a grievance should follow South Piedmont’s Student Grievance Policy and Procedure which can be found in the SPCC Student Handbook.  Students must exhaust all possible avenues of complaint resolution before going outside of the college.  For assistance with the grievance procedure, students may contact the Director of Student Advocacy and Accountability at eclodfelter@spcc.edu.

If the complaint has not been resolved after all internal college procedures have been exhausted, students may initiate complaints against South Piedmont Community College to The University of North Carolina General Administration, which acts as the clearinghouse for complaints concerning post-secondary institutions within the state of North Carolina. The University of North Carolina General Administration will forward the complaint to the North Carolina Community College System.  To submit a complaint regarding South Piedmont Community College, students may visit The University of North Carolina General Administration website or send an email to studentcomplaint@northcarolina.edu.

For Out-of-State Online Students

South Piedmont Community College students residing outside the state of North Carolina who desire to resolve a student grievance are encouraged to follow South Piedmont’s internal grievance procedure as shown in the SPCC Student Handbook. If an issue cannot be resolved internally, a complaint may be filed with the appropriate state agency for handling complaints or with South Piedmont Community College’s accrediting agency.

SACSCOC Complaint Procedures

South Piedmont Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas and certificates. Questions about the accreditation of South Piedmont Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA  30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org).

The Commission may be contacted for the following reasons: 1) to learn about the accreditation status of South Piedmont Community College; 2) to file a third party comment at the time of the South Piedmont Community College decennial review; 3) to file a complaint against South Piedmont Community College for significant non-compliance with a standard or requirement.

Normal inquiries about South Piedmont Community College, such as admission requirements, financial aid, educational programs, etc., should be addressed directly to South Piedmont Community College and not to the Commission on Colleges.​

What's My Path?