In compliance with state regulations and with the U.S. Department of Education, South Piedmont Community College desires to resolve student complaints in a fair, timely and effective manner. Students who desire to resolve a grievance should follow South Piedmont’s Student Grievance Policy and Procedure which can be found in the SPCC Student Handbook (pg. 64-65). Please use the following link to access the digital grievance form: SPCC Grievance Form
Students should exhaust all possible avenues of complaint resolution before going outside of the college. For assistance with the grievance procedure, students may contact:
Elaine Clodfelter, Director of Student Advocacy and Accountability
Email: eclodfelter@spcc.edu
Office: 704-272-5302
PO Box 126, Polkton NC 28135
The State Authorization Unit of the University of North Carolina System Office serves as the official state entity and acts as the clearinghouse to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF) and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/form. For more information, send an email to: studentcomplaint@northcarolina.edu or review information at North Carolina Post-Secondary Education Complaint Website.
NC Office of Post-Secondary Education Complaints
North Carolina Post-Secondary Education Complaints
223 S. West Street, Suite 1800
Raleigh, NC 27603
(919) 962-4550
Website: https://www.northcarolina.edu/post-secondary-education-complaints/
Email: studentcomplaint@northcarolina.edu
For Out-of-State Online Students
South Piedmont Community College students residing outside the state of North Carolina who desire to resolve a student grievance are encouraged to follow South Piedmont’s internal grievance procedure as shown in the SPCC Student Handbook (pg. 64-65). If an issue cannot be resolved internally, a complaint may be filed with SARA North Carolina, with the student’s home state, or with South Piedmont Community College’s accrediting agency SACSCOC. Please see contact information below.
Contact information for SARA North Carolina:
SARA North Carolina Director
NCSEAA
c/o SARA North Carolina
PO Box 41349
Raleigh, NC 27629
Phone: (855) 727-2162, toll free
Fax: (919) 248-6667
Email: complaint@saranc.org
SARA North Carolina Website
Student Complaint Process
Student Complaint Form
SACSCOC Complaint Procedures
South Piedmont Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas and certificates. Questions about the accreditation of South Piedmont Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org).
The Commission may be contacted for the following reasons: 1) to learn about the accreditation status of South Piedmont Community College; 2) to file a third party comment at the time of the South Piedmont Community College decennial review; 3) to file a complaint against South Piedmont Community College for significant non-compliance with a standard or requirement.
Normal inquiries about South Piedmont Community College, such as admission requirements, financial aid, educational programs, etc., should be addressed directly to South Piedmont Community College and not to the Commission on Colleges.In compliance with state regulations and with the U.S. Department of Education, South Piedmont Community College desires to resolve student complaints in a fair, timely and effective manner. Students who desire to resolve a grievance should follow South Piedmont’s Student Grievance Policy and Procedure which can be found in the SPCC Student Handbook (pg. 64-65). Please use the following link to access the digital grievance form: SPCC Grievance Form.
Students should exhaust all possible avenues of complaint resolution before going outside of the college. For assistance with the grievance procedure, students may contact:
Elaine Clodfelter, Director of Student Advocacy and Accountability
Email: eclodfelter@spcc.edu
Office: 704-272-5302
PO Box 126, Polkton, NC 28135
The State Authorization Unit of the University of North Carolina System Office serves as the official state entity and acts as the clearinghouse to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF) and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/form. For more information, send an email to: studentcomplaint@northcarolina.edu or review information at North Carolina Post-Secondary Education Complaint Website.