In compliance with state regulations and with the U.S. Department of Education, South Piedmont Community College desires to resolve student complaints in a fair, timely and effective manner. Students who desire to resolve a grievance should follow South Piedmont’s Student Grievance Policy and Procedure which can be found in the SPCC Student Handbook. Students must exhaust all possible avenues of complaint resolution before going outside of the college. For assistance with the grievance procedure, students may contact the Vice President of Student Services at firstname.lastname@example.org.
If the complaint has not been resolved after all internal college procedures have been exhausted, students may initiate complaints against South Piedmont Community College to The University of North Carolina General Administration, which acts as the clearinghouse for complaints concerning post-secondary institutions within the state of North Carolina. The University of North Carolina General Administration will forward the complaint to the North Carolina Community College System. To submit a complaint regarding South Piedmont Community College, students may visit The University of North Carolina General Administration website at www.northcarolina.edu/complaints or send an email to email@example.com.
For Out-of-State Online Students
South Piedmont Community College students residing outside the state of North Carolina who desire to resolve a student grievance are encouraged to follow South Piedmont’s internal grievance procedure as shown in the SPCC Student Handbook. If an issue cannot be resolved internally, a complaint may be filed with the appropriate state agency for handling complaints or with South Piedmont Community College’s accrediting agency.
SACSCOC Complaint Procedures
South Piedmont Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diploma, and certificates. The Commission may be contacted for the following reasons: 1) to learn about the accreditation status of South Piedmont Community College; 2) to file a third party comment at the time of the South Piedmont Community College decennial review; 3) to file a complaint against South Piedmont Community College for significant non-compliance with a standard or requirement. Information regarding the SACSCOC complaint process can be found on the SACSCOC website at www.sacscoc.org.