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Classes available for August:

Making a Great First Impression in the Medical Office – 1 CEU – Online
This CEU will give participants an insight into the effect of a first impression. The topic will cover such things as how quickly we all make a first impression, how quick we are to judge people based on the clothing they wear or the way they present themselves to the public, i.e. tattoos, piercings, hair color, etc. We will discuss the role of the medical assistant and how they affect the patient’s impression of their physician. An interactive discussion will close the presentation, where participants are asked to look at a picture and make their impression in 3 seconds.  An assessment will be part of this CEU.

Phlebotomy Refresher – 4 CEUs – Online
This course is a refresher for the medical assistant who has been away from phlebotomy and wants to review proper venipuncture procedure so as not to lose this vital skill.
There are eight objectives in this program. First, participants will be able to accurately define “phlebotomy”. Next, participants will understand how proper patient preparation, identification and communication steps are vital during the venipuncture procedure. Students will also learn the legal importance of verbal consent before phlebotomy.
Participants will then learn the necessary supplies for venipuncture and review the importance of proper hand hygiene and PPE during this procedure. Next, participants will examine correct tourniquet use and application. Following this, students will review and learn accurate steps for both the evacuated tube method and butterfly method of venipuncture. Lastly, students will learn possible problems during venipuncture and be able to identify previously accepted practices that are no longer recommended during venipuncture.

Banking Procedures in Ambulatory Care – 2 CEUs – Online
This session discusses varied banking procedures related to the ambulatory care setting. Participants will distinguish between negotiable items, apply precaution when managing payment transactions, and learn how to properly fill out a bank deposit slip.
There are three learning objective in this session. First, participants will learn what “negotiable items” are and how they relate to banking procedures.  Students will also learn the precautions to take when accepting personal checks, such as inspecting checks for validity, avoiding checks written as “payment in full”, and properly identifying individuals prior to accepting checks.  Finally, students will learn appropriate procedures when preparing a bank deposit slip, to include steps, such as: separating checks from currency, listing checks separately on the deposit slip, and verifying that all checks have been endorsed per office policy.

Urinary Health – 2 CEUs – Online
We don’t often think about it until we are experiencing uncomfortable symptoms signaling that there may be something wrong. If you have ever suffered from a urinary tract infection or a kidney stone, you know exactly what I’m talking about; painful urination, frequency, low abdominal or back pain and scanty or bloody urination.  While healthcare professionals place much emphasis on patient education related to heart health, preventing diabetes, and respiratory health, there is little focus given to the preservation and importance of urinary health.  As we age, other urinary issues like incontinence, can cause embarrassment and concern.  What if we started thinking about our urinary health before it became a problem?  As a medical assistant (MA), what education can you provide to your patients to encourage healthy habits for a strong urinary system?  This CEU highlights the importance and function of the urinary health, some of its most common ailments and ways that a medical assistant can help patients improve their urinary health.

There are five objectives in this program:

• Recognize the functions and importance of the urinary system
• Describe the organs and anatomy of the urinary system
• Understand common ailments that affect the urinary system
• Explain treatments for these ailments
• Educate patients about how to maintain a healthy urinary system